What we support
CAD and records systems
Server and database health, workstation problems, and upgrades coordinated with your software vendor.
NG911 preparation
Network, bandwidth and redundancy reviews, working with your county or state 911 office.
Logging recorders
Health checks, storage and retention settings, and help finding and exporting recordings.
Workstations
Standard builds for dispatch positions, multi-monitor setups and a planned replacement schedule.
CJIS requirements
Access controls, audit logs, encryption and the documentation auditors ask for.
Backup center
Matching configuration, regular failover tests and written switchover steps.
Coverage
Dispatch center agreements include a private 24/7 on-call line. Planned work is scheduled with your supervisors around busy periods. We handle the radio consoles as well as the dispatch workstations, and deal with your CAD and phone vendors directly so you don't have to referee.
Planning a CAD replacement or NG911 work? Bring us in early. Call 484-341-KATA or send us a request.