What we handle
On-call response
Agreement customers reach a technician 24/7. They work through the problem with you and come out if it can't be fixed remotely, escalating to the manufacturer when needed.
Alarm monitoring
We watch site alarms for power, temperature and equipment faults, so we often know about a problem before you call.
Programming
New channels and talkgroups, zone changes and fleet-wide updates for analog, DMR and P25 radios. We keep a copy of every radio's configuration.
Encryption keys
For systems that use encryption, whether AES-256, DES-OFB or ADP on P25, or basic, enhanced or AES-256 privacy on DMR: key loading, over-the-air rekeying setup, scheduled key changes and the records that go with them.
Spare parts
Spare parts kept on hand for your sites.
Fleet records
Radio inventory with serial numbers, service history and warranty dates.
Before you call
These help, but call anyway if you don't have them:
- Your organization and a callback number
- Which site, console or radio is affected
- Radio serial number or unit ID
- When it started and anything that changed